Cancellation / Refund Conditions

SALES AGREEMENT

1- PARTIES

From now on, the Relevant Travel Agency "AGENCY" and the AGENCY "CONSUMER" who wants to purchase the programs and services offered for sale will be referred to as.

2- CONTENT

1) This agreement belongs to the AGENCY. organized by; tours, organizations, hotel reservations and All services offered for sale The service and conditions to be provided between the "CONSUMER and the AGENCY" who want to purchase

2) Via the WEBSITE or The person who comes to the agency and registers and signs the contract, his signature on the contract who are not present but participate in the program subject to the contract, with whom they will travel He is the sole interlocutor of the agency as "CONSUMER" on behalf of the persons. These people This agreement will be valid between the parties even if they have not signed a contract. You can obtain the contract terms from the relevant CONSUMER or from the AGENCY brochure, website. and has learned about the advertisements and agreed to participate in the services offered for sale under the terms of this contract. are counted.

3) With the registered program The relevant information given to this person was also made to other CONSUMERS. It is counted.

3- PAYMENTS

1) Our sales are made by Money Order or EFT through Contracted Banks. Our guests who want to pay in Turkish Lira are given Kuwait Turkish Exchange Rate by the Accounting Unit. When registering for the programs, the total amount based on the fee specified in the announcement and The specified deposit is collected either by bank transfer.

3) Register Kaparol for payments The specified "pre-reservation" fee is charged immediately. If the balance Payment must be made at least 15 days before the start of the trip. Mentioned periods If the payments specified in the reservation are not made, the reservation is cancelled. In this case, 35% of the program fee will be paid as withdrawal compensation. is billed to the consumer. Also, make a deposit as a deposit before the program is sold. The fee received during the reservation will be used as the program participation guarantee amount. If the customer does not pay the remaining amount of the fee, it will be refunded. is out of the question.

4- CANCELLATION – ABANDONMENT – CHANGES

1) AGENCY participating in the program depending on people not reaching sufficient numbers and deemed necessary In such cases, the programs announced or registered within 7 days from the beginning can be canceled partially or completely before the deadline. Consumer pays the full fee has the right to receive a refund. In this case, the CONSUMER's right to compensation does not arise.

2) CONSUMER's program If he/she gives up or cancels his/her registration up to 30 days before the start of the is fully refunded. However, for tours with plane, train and ship connections, tickets are group price. Since it is purchased as a ticket, no excuse is valid for cancellations after registration. Flight, train and ship tickets are non-refundable. Plane, train or ship Cancellation and refund conditions of carrier companies apply to tickets.

3) For visa procedures, All expenses are due to cancellation of the trip by the CONSUMER or related If the consulate does not grant a visa, it will be collected from the CONSUMER.

4) The consumer, the program If you cancel your reservation for any reason 29-15 days before the start of the If a change is requested, 35% of the program fee will be paid after 15 days. accepts and undertakes to pay the entire fee to the AGENCY.

5) Name on scheduled flights Changes cannot be made at all. Consumer's travel documents In case of loss, the penalty imposed by the relevant air, railway and sea route. is obliged to pay.

6) The consumer's beginning If he does not notify in writing that he will participate in the program he missed, AGENCY will accept all reservations made on behalf of the consumer within 24 days from the beginning of the program. has the right to cancel after hours. In such cancellations, the consumer will not be subject to any No refund will be given.

7) The consumer or the agency In case of canceling the tour, the exchange rate at the date of purchase cancellation in the same way as the currency and method of payment based on refund transactions are carried out.

5– GENERAL PROVISIONS

1) AGENCY, within the scope of the program hotel names, means of transportation, departure times as stated in the program. has the right to change it provided that it adheres to the "standards". Guide road and may make changes in the program depending on the weather.

2) The information given during registration Written programs are sample programs. Tours mentioned in their programs are local authorities not allowing it, fire, earthquake, natural disaster, terrorism, etc. like AGENCY cannot be held responsible for not being able to visit due to various reasons.

3) Consumer; total program The overnight stay should not be shortened and the class and class of the accommodation facilities should be If there is no change in the categories, the program conditions will be fulfilled. accepts that it has been brought.

4) strike, delay etc. Due to disruptions that may arise due to reasons such as AGENCY cannot be held responsible.

5) Regarding charter flights Warsaw as all regulations are subject to international aviation rules Any time changes on these flights with conventional airlines can be done. Departure time cannot be guaranteed. Carrier shown on tickets Can change stopping places. Or it may not pause. Flight times Since it was finalized 48 hours ago, the hours stated at the time of sale are likely to be hours and the AGENCY cannot be held responsible for changes in these matters.

6) Air, rail and sea Due to these reasons arising from the carriers, cancellation and refund requests cannot be accepted either.

7) Ask the AGENCY for visa procedures. If requested to follow up; CONSUMER's valid for at least "seven months" having a passport and the documents and period determined by the relevant consulate It must be delivered to the AGENCY within the framework of the AGENCY in visa procedures, It acts as an intermediary between the CONSUMER and the consulate and is responsible for non-receipt. It is not. If the visa is not approved by the consulate, specified cancellation conditions will apply.

8) Mandatory travel insurance It must be made by the AGENCY for each participant. This trip Incomplete or defective performance, damage, loss and damage included in the insurance package The scope of coverage for losses depends on the insurance company providing this service. determined by the policy. The agency shall be aware of the content, scope and scope of these guarantees. does not bear any responsibility regarding the methods of application.

9) The consumer starts Abandon the tour if the program is abandoned with a bet that the service is defective. in writing to the agency representative and the hotel where he/she is staying, along with the reasons. must specify as . Otherwise, the consumer is deemed to have abandoned the program and is deemed to have received and used the service.

10) What the consumer complains about It is best to notify the agency in writing about these issues during the performance of the services. It is the duty of care of the intentional consumer. Even though the consumer has a complaint, the service To use it to the fullest, substitute service and services regarding the issues he/she complains about It eliminates the rights to compensation such as refund.

11) Guidance services program It is valid for the places specified in the scope. AGENCY, tour leader and guide; is not responsible for guidance in bazaars, markets and shopping transactions.

12) AGENCY, participating in the program with consumers, hotel, carrier companies and other related to program content Intermediary before all kinds of third parties and legal entities that provide services position and notify any changes within 24 hours is obliged. For this reason, those who apply to the program and register to it between consumers and the travel agency and the institutions that undertake the transportation. at the hours shown in the intermediaries' schedules, contrary to the agreements made. all kinds of land, air and sea vehicles due to not being at the place of departure. delays, malfunctions, fog, storm, blizzard and all kinds of weather road routes and routes due to reasons such as road conditions and road obstacles. changes, strike, terrorism, war, possibility of war or similar Due to force majeure, the user's own fault or third party caused by personal faults of persons or unforeseen technical issues. all kinds of disruptions, material and moral damage accidents, accommodation incomplete or faulty services of the facilities, the operator of the travel agency, Due to such situations that may arise due to not having the title cannot be held responsible.

13) By plane, train, ship Increases for these means of transportation are included in the announced trip fares. is added at the same rate.

14) AGENCY accommodation conveys the consumer's requests regarding room selection in its facilities to the relevant facility; However, it cannot guarantee that the request will be fulfilled. in the same room Extra beds are the beds to be given to the third and fourth persons staying and may be smaller than the existing beds.

15) On the day of arrival, the rooms are It is not delivered to consumers before 14:00. On the day of hotel departure, consumers They must vacate their rooms by 12:00 at the latest.

16) Explosive or irritating items and cutting, piercing and Firearms and all kinds of animals cannot be placed in vehicles and accommodation facilities. They are not taken.

17) Anything not written in this contract 1618 SY, 4077 SY, 4288 SY, 2634 SY, IATA, IHA, UFTAA Convention provisions, Civil Aviation Law, UK, TTK, including Turkey International agreements and the statutes, regulations, Frankfurter Tabelle, which is internationally accepted with its circulars and communiqués The provisions of the TÜRSAB Kütahya Schedule applied in Turkey are applied. will be.

18) Arising from the contract TÜRSAB Arbitration Board is authorized in disputes and the board's procedures are valid.

19) Consumer declares in the contract He/she is responsible for the accuracy of the names (as written in the passport) that he/she enters. Difference between the copy of the contract remaining with the consumer and the copy remaining with the AGENCY If so, the copies and AGENCY records remaining with the AGENCY will be taken as basis.

20) Two copies between the parties This package "sales contract" prepared as It has been arranged front and back, with all its annexes, by the authorities, has been read, checked and accepted. Parties mutually agree accept and confirm their commitments and actions by signing them together. They did. Consumers who will participate in the program and whose names are written in this agreement who accepts this package "sales contract" on behalf of the party and acts as proxy on behalf of the party All legal responsibility towards the persons to whom it has been signed belongs to itself. has also accepted and undertaken.

21) The CONSUMER who registers for sales has read the registration agreement and accepted the terms. It is deemed to have done so.

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