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Mimar Sinan Mah., Atlas Çk.
Mimar Sinan Çarşısı No:6 D:89 Kat 2, 34672
Üsküdar/İstanbul
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Frequently Asked Questions
Things you wonder before your trip.
In which year was Bestur Turizm founded and in which areas does it serve?
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Bestur Tourism was founded in 2008 and provides services in the field of boutique, VIP, luxury and deluxe Umrah tours, pilgrimage tours, Jerusalem, Dubai, Morocco and Balkan tours.
What should I pay attention to when comparing Umrah prices?
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When comparing prices, you should pay attention to the agency's area of expertise, the number of days to stay, hotel selection and distance to mosques, airline selection, quality of guidance service and standard of transportation vehicles.
What is boutique umrah and how does it work?
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Boutique Umrah is Umrah packages organized on special dates for you. You can create your own private tour package by determining the date you will go, the number of days you will stay in Mecca and Medina, the date you will return, the hotels you will stay in and the means of transportation.
Which airline company do you work with?
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As Bestur, we primarily work with Turkish Airlines. Connecting flights with THY from all over Türkiye are provided by our company without any additional fee.
Which hotels do you provide accommodation in Mecca and Medina?
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With Raffles Makkah Palace, Swissotel Makkah, Fairmont Makkah Clock Royal Tower, Makkah Hotel, Hilton Suites, Anjum Hotel and Marriot Hotel in Mecca; We work with hotels in Medina such as Anwar Al Madinah Mövenpick, Intercontinental Dar Al Iman, Oberoi Hotel, Hilton Madinah, Shad Al Madinah and Le Bosphorous.
During which periods do Umrah prices increase?
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During periods such as Ramadan, semester and mid-term holidays and New Year's holidays, Umrah prices are more expensive than other periods due to changes in airline and hotel prices.
What is included in Umrah tour prices?
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Prices for Umrah tours include Umrah visa, flight ticket, accommodation, breakfast and dinner, transfers, guidance service and VAT.
What's included in the free travel kit?
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The travel set includes a cabin size bag, backpack, Umrah handbook, Yasin-i Sharif piece, men's ihram, tawaf socks and slippers, liquid soap that does not break the ihram, unscented wet wipes and prayer mat.
What should I bring with me on my Umrah trip?
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It is recommended that you carry loose and light clothing, comfortable and light shoes/slippers, sunglasses, your routine medications and painkillers, and snacks such as walnuts, almonds and raisins.
When will my tour program be ready and how will it be delivered?
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After you register for the Umrah tour, your tour program is ready within 24 hours and is delivered both online and at the airport by our send-off team. The passport wallet contains your Umrah visa, tour program, Presidency of Religious Affairs ID card and passport cover.
What is the difference between Umrah and Hajj?
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Hajj is one of the five pillars of Islam and is an act of worship that must be performed at a certain time (days 8-12 of the month of Dhu al-Hijjah). Umrah is an act of worship that can be performed at any time of the year and brings rewards but is not obligatory. While Hajj has more extensive rituals, Umrah can be completed in a shorter time.
How to process visa for Umrah?
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Umrah visa procedures are carried out entirely by our company. All you need to do is have your passport valid for at least 6 months and submit the necessary documents. Visa fees are included in the tour price and your passport wallet will be delivered to you at the airport.
What should I pay attention to in terms of health during Umrah travel?
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You should consume plenty of water due to the dense crowds and hot weather in the holy lands. Those with chronic illnesses should use their medications regularly, and our elderly and health-prone guests can benefit from wheelchair service. You should also pay attention to hygiene rules and take care of your hand cleaning.
How are transportation and transfers provided?
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All our transfers are carried out by luxury and VIP latest model Mercedes Travego buses. In our boutique and VIP Umrah tours, Audi A6 passenger cars and GMC brand jeeps are used. All your local and intercity transfers, starting from airport pick-up and drop-off, are included.